OUR WEBSITE

I've got a suggestion/comment about the website

We'd love to hear your feedback. Please give us call on (44) 7734022655 or email help@uniquewallart.co.uk 

Do I need to set up an account to place an order?

No. If you're ordering for the first time from our website, you don't
have to set up an account. You can simply proceed with your order
without selecting the account registration option. 

If you do find the time, we do recommend setting up an account as
there are many benefits; you can check your order history, take
advantage of our "wishlist" facility and get all the latest Unique Wall
Art news.

ORDERING

How can I pay for my order?

Unique Wall Art is able to accept the following payment methods;
Visa, Mastercard, Delta, Maestro, Pay Pal , Google Pay and Apple Pay.
All transactions are charged in pounds sterling at checkout.

Can I cancel my order before it is dispatched?

You can cancel your order before it has been dispatched. To do so,
please sign into your account and view your order history.
Alternatively, you can call us on +44 7734022655 or by email and we will be happy to do this for you.

If your order has already been dispatched, you are able to return it
to us within 14 days of receiving it to qualify for a full refund.

Am I charged for the items as soon as I order them?

As soon as you have placed your order online your card, Pay Pal or
Apple Pay account will be charged for the total amount. You will also
receive an email confirmation of your order. 

Please note that if your order requires more than one delivery, only one postage charge will be applied.

How will you use my personal information?

Unique Wall Art does not rent or sell any
personally identifiable information to any other company or individuals.
Please read our privacy policy pages for further information.

Can I order over the telephone?

Yes. While there are many benefits to
opening an online account, please feel free to call our mail order team
on +44 7734022655 if you prefer. They will also be able to offer you
some advice if you're looking for further help.

Which currencies can I pay in?

Our website has a currency conversion feature to allow you to see our
prices in your preferred currency. Please use the drop down bar in the
top right hand corner of the website to make your selection. These
prices are based upon the latest exchange rates and are only
approximations.

Please note that, if you choose to proceed with an order, all payments will be charged in pounds sterling at checkout.

DELIVERY

How much is standard UK delivery and how long will it take?

Delivery is free for all orders over £50 for UK customers. Delivery will usually be made within 2 to 3 weeks. 

We also have alternate delivery methods to suit your needs. For further information, please see our delivery page.

Can I arrange for a next day delivery service?

Yes, we offer a guaranteed next day delivery service for only UK customers. 
Note : please contact first before order next day delivery 07734022655 

Any orders placed on Saturday or Sunday will be delivered the following Tuesday. For more information, please see our delivery page.

Can I have my goods delivery on a Saturday to a UK address?

Yes, our Saturday delivery service is
available. Orders can be placed throughout the week for delivery on the
following Saturday.  

Note : please contact first before order next day delivery 07734022655

How much is international delivery and how long will it take?

International delivery is free when you spend over £300, please see our delivery page for full details. 

We offer delivery of selected products from our website to most
international destinations. This is an insured door-to-door service,
delivery of your Unique Wall Art parcel will usually be made within 3 to
4 weeks of your order being placed.

Which countries do you ship to?

We are able to dispatch goods to almost all countries.

Are duty/taxes automatically applied to my order?

All international orders will dispatch from
Pakistan. Orders shipped to destinations outside of the UK may incur
duties and taxes. These are not calculated during checkout and are not
collected by Unique Wall Art. Please consult your local customs office
for more information about duties and taxes in your area. 

Can I track my order delivery?

Once you have placed your order you will receive 3 emails. The first
email will be an order confirmation from Unique Wall Art which will
include your sales order number. Once you order has been dispatched from
us you will receive a second email which will include the tracking
number and expected delivery date of your goods. A third email will be
sent by currier on the morning of the expected delivery date. 

Can I have my order delivered to an alternative delivery address?

Yes, There will be a chance to enter an
alternative delivery address once you proceed to the checkout. If you
place an order and would like it delivered to a different address.

Do you deliver to BFPO/PO Box addresses?

We do not currently deliver to BFPO/PO box addresses.

What should I do if I think my order is lost?

It's very rare that a parcel doesn't arrive where it is supposed to.
If you suspect that a parcel has gone missing please contact us on +44
7734022655 so we can investigate this further for you. We would also
recommend checking with your neighbours to see if they have signed for
your parcel and searching around the delivery location in case the
parcel has been left in a safe place.

EXCHANGES, RETURNS AND REFUNDS

How long do I have to return an item?

Providing your items are returned within 28 calendar days we will process your refund.

What can I do if I'm outside of the 28-day return window?

If you are outside of the 28-day window for
returns we will not be able to exchange or refund your item. However, we
will be happy to offer you a voucher of the same value as the item to
spend online at uniquewallart.co.uk  This voucher will be valid for one year only.

Can I return my item free of charge?

Yes, All UK returns are free of charge, but
we are unable to cover the cost of overseas returns at the moment.
Please ensure that your returns are securely packaged, that the items
haven’t been used and that they are kept in the original packaging.

Can I return personalised items?

Unfortunately, we cannot accept the return of personalised goods unless they are faulty.  

How long will it take for me to be refunded?

We aim to process all returns as soon as
possible. Once we have received your return and processed your refund we
will send you an email to let you know. Please allow up to 14 days for
us to process your refund.  

Can I exchange an item?

Unfortunately, we are unable to offer exchanges on products purchased through uniqewallart.co.uk unless
they are faulty. The quickest way to exchange your product is to follow
the standard returns process, receive your refund and order your
replacement with us online.

The item I've received is faulty or isn't what I ordered. How do I arrange a return?

We work hard to ensure that every parcel we
send out is correct and that the goods are to the highest standard
possible, but we understand that we may sometimes make a mistake. Please
send your faulty product back to us, we will then organise for a
replacement product to be sent out to you as soon as possible. 

I would like to speak to someone about returning an item. How do I contact you?

If you would like to speak to someone directly
about your return, then our Customer Services Team would be happy to
hear from you! You can get in touch either by emailing returns@uniquewallart.co.uk or calling us on 44 7734022655 (available 8.30am – 5.30pm from Monday to Friday, excluding bank holidays).

Bespoke Orders

Can you make wall art in different sizes ?

Yes, we can make the wall art in any size and material depends on art design.

How long does it take to make my wall art ?

Orders usually take around 4 weeks to complete, however, in the
busy periods the lead time may increase to 5 weeks. The last day for
submitting your order is the 29th of each month as we send the orders to
production after this date. You will be notified when your item is on
its way to you.

With regards to timeframes, we would
highly recommend that you allow yourself more than enough time for
custom ordering your wall art. 

What is the cost of the service ?

There is no extra cost for bespoke art. Only thing you have to do deposit the 10% payment before start the computerised design.

Given we are producing this item just for you, we do not
accept returns or exchanges on items ordered via this service unless
proven to be faulty.

Can I return and Exchange an Item?

As your wall art is made especially for you, to your wall size and height, we are unable to offer returns or exchanges.

In the unlikely circumstance of a manufacturing fault, items can be
returned for a replacement or repair, in this case you must contact bespoke@uniquewallart.co.uk  within
7 days of receipt of the item, and returned to us within 28 days if
located in the United Kingdom and 40 days for overseas customers.

Postage will be paid by Unique Wall Art in the event of a
manufacturing fault. Any wall art being returned must be returned in the
original packaging.

Can I customise or alter any of your design ? 

Yes you can customise or alter any of our design according to your need.

Creativity and imagination

Creativity and imagination are used to create handmade wall arts and this cannot have a price tag. It is a person's imagination and creativity that decides what, calligraphy design is to be used to make it look worthy. It is because of this reason that beautifully imagined Arabic arts are sold expensive and people happily buy it because of its unparalleled beauty. 

it's Handmade and Takes More Time

Our all 3D wall arts are expensive because they are handmade. It takes more time to make them. A machine can make hundreds of pieces per hour while an individual can only make a finite quantity in the same amount of time. A craftsman has to do everything on their own and the whole process takes a lot of time. Apart from that a lot of labour and hard work are involved in making these unique pieces of 3D arts.

Materials Used

All our arts are hand polished not painted and they are made of high quality stainless steel Grade 201 interior and Grade 304 for exterior. Thats why we are able to offer 10 Years Guarantee against manufacturing defects on all our stainless steel arts. No rust, No colour change, No tarnish.

Made by skilled Craftsmen

It is obvious that the person who is skilled is paid better than unskilled workers. In the same manner, a person who knows his art well and is trained in it usually deserves to be paid more because he can make it better than anyone who is not skilled.

In Unique Wall Art makers has a very intimate relationship with each art they create. The design process is key to the value that is inherent in each art. While creating wall arts there is a very intimate relationship with there work. We know every curve and line is put there with intention. As a maker there energy goes into the each and every piece.