Return/Refund to Unique Wall Art
At Unique Wall Art we work hard to design and produce products to the highest standard. However, we accept that sometimes the item that you’ve ordered might not be quite what you expected and we’re happy to accept returns. If for any reason you fall outside of our standard returns policy, and we have not answered your question in our FAQ’s, please contact us and we will do our best to help you.
If for any reason you are unhappy with your order, there is no need to worry. We offer a FREE UK RETURNS service, so returning your items couldn't be simpler. You have 28 calendar days to make your return, however, if you’re outside of this time frame, please contact us by email on firstname.lastname@example.org or by phone on (44) 7734022655 (available 8.30am - 5.30pm Monday to Friday, excluding bank holidays) to find out more about returning your item.
How to return your product to Unique Wall Art
- Fill out the return form placed within your original order package with your customer details and order number etc (if you are missing your form then you can download and print another copy here).
- Choose your ‘reason for return’ from the provided options to let us better understand why you are making your return.
- Add any additional information you would like us to know about your return at the bottom of the provided form.
- Ensure your package is returned unused (unless faulty) and in its original packaging and your parcel is secure.
- Place the completed form inside the box with your items.
- Cut out and stick the return label securely to the parcel.
- Drop it off any Post Office branch.
- Once we receive back the parcel will process your refund.
We aim to process all returns as soon as possible. Once we have received your return and processed your refund, we will send you an email to let you know.
We don't offer free Return on "Sale" items unless it's faulty. "Sale” Items are not eligible for the 28 days refund/exchange policy.
Any "SALE" items returned within 14 days of receipt are eligible for a refund/exchange.
Anything returned after the 14 day period is NOT eligible for a refund or exchange and will instead be credited with a "Gift Card" for the amount minus your initial postage charge. If you are unable to get the items back to Wall Art within 14 days we will accept a notice within that period and a further 7 days for your goods to arrive at our warehouse.
Please note "Discounted" items where a code was applied at checkout are eligible for a refund or exchange within the 28-day return period.
Any items not delivered due to recipient not being home will generally be returned to a local depot after the second delivery attempt, items not collected from the depot will be returned to Unique Wall Art, we will then issue a refund of goods MINUS our postal charges and an admin fee for returned items. We advise customers to use an address that they can guarantee someone being there to receive the item (home or place of work) as they will need to be signed for.
We’ll do our best to make sure that the refund process is as easy as possible for you.
Once we have received your return we aim to process any refunds as soon as possible, but please allow up to 10 working days for your refund to be processed.